Operations & Management
Daily operations, SOPs, staffing structures, service standards and the unglamorous detail that decides whether a hotel runs well.
Hospitality Consultancy
Hotels, run with care and a quiet sense of craft.
Independent hospitality consultancy grounded in twenty years of running hotels. I help small and independent properties operate calmly, profitably and with a distinctive guest experience.
20+
Years in hospitality
6
Years consulting
2018
Hotelier of the Year
By referral
Practice built
About
Two decades on the floor.
Six years advising others.
I started out in Brazil, where I studied tourism and hospitality, and took my first full role at a 500-room hotel-casino on the Nevada–Utah border. Two years there taught me how a large, complex operation actually moves.
Slovakia became home not long after. I worked through the ranks at Falkensteiner (162 rooms) and Yasmin Košice (155 rooms), then spent four and a half years as General Manager of the Elizabeth Hotel in Trenčín. Since 2020 I've been at Roset Hotel & Residence in Bratislava.
My first consultancy project came during Covid — Bask Villa in Trenčianske Teplice — and the work has continued quietly alongside my operational role since. Right now I'm working with the investors of a new 34-room property in Poprad, from concept through to opening.
In 2018 I was named Hotelier of the Year by the Slovak Hotel and Restaurant Association.
This site exists as a calm reference point for the people who find their way here. If something below resonates, I'd be glad to hear from you.
Services
A small set of things, done properly.
Engagements are tailored — usually a focused diagnostic followed by hands-on implementation alongside your team.
Pre-opening & Concept
Concept development, brand positioning and the practical choreography of bringing a new property from plans to opening day.
Revenue & Performance
Pricing strategy, distribution mix, F&B optimisation and the small adjustments that move margins without harming the guest.
Guest Experience & Quality
Guest journey mapping, mystery audits, quality assurance and the consistent execution that earns repeat stays and word of mouth.
Approach
How I work, and why people keep coming back.
01
An operator's perspective
Recommendations are tested against the reality of running a hotel today, not borrowed from a deck.
02
On the floor, with your team
Most of the work happens in the building — at the front desk, in the kitchen pass, on a quiet morning walk-through. Plans only matter if they land.
03
Built on referral
I take on a small number of projects so each one gets real attention. Quietly, this has worked well.
Contact
Let's talk about your hotel.
A short note about your property and what you're thinking about is the best place to start. I reply to everything personally.
- tiago@vigano.sk
- linkedin.com/in/tiago-viganó
- Based in Bratislava · Working internationally
- Portuguese · English · Spanish · working Slovak