Operations & Management
Daily operations, SOPs, staffing structures and service standards. The unglamorous detail that decides whether a hotel runs well, day after day.
Hospitality Consultancy
Small hotels, run with care and a quiet sense of craft.
Independent consultancy for small and independent hotels. Twenty years of running properties, brought quietly to yours — through pre-opening, daily operations, and the long work of getting the guest experience right.
20+
Years in hospitality
6
Years consulting
2018
Hotelier of the Year
Referral
How the practice grows
About
Two decades in operations.
Six years advising quietly.
I started out in Brazil, where I studied tourism and hospitality, and took my first full role at a 500-room hotel-casino on the Nevada–Utah border. Two years there taught me how a large, complex operation actually moves.
Slovakia became home not long after. I worked through the ranks at Falkensteiner (162 rooms) and Yasmin Košice (155 rooms), then spent four and a half years as General Manager of the Elizabeth Hotel in Trenčín. Since 2020 I've been at Roset Hotel & Residence in Bratislava.
My first consultancy project came during Covid, with Bask Villa in Trenčianske Teplice. The work has continued quietly alongside my operational role ever since. Right now I'm working with the investors of a new 34-room property in Poprad, from concept through to opening.
In 2018 I was named Hotelier of the Year by the Slovak Hotel and Restaurant Association.
This site is a quiet reference point. Most of the work still comes through people who've worked with me, or with someone who has. If something below resonates, I'd be glad to hear from you.
Services
A small set of things, done properly.
Most engagements begin with a one- or two-day visit on site, followed by a short written read-out. Anything beyond that, we shape together.
Pre-opening & Concept
Concept development, brand positioning and the practical choreography of bringing a new property from plans to opening day.
Revenue & Performance
Pricing strategy, distribution mix and F&B optimisation. The small adjustments that move margins while protecting the guest experience.
Guest Experience & Quality
Guest journey mapping, mystery audits, quality assurance and the consistent execution that earns repeat stays and word of mouth.
Approach
How I work, and why people keep coming back.
01
An operator, not a deck
I still run a hotel, so every recommendation is grounded in what actually works on the floor today.
02
In the building, with your team
Most of the work happens on site, at the front desk, in the kitchen pass, on a quiet morning walk-through. Plans only matter if they land.
03
Built on referral
I take one engagement at a time, alongside my daily operations. Each one gets real attention, and if the timing doesn't fit I'll say so. Quietly, this has worked well.
Contact
Let's talk about your hotel.
A short note about your property, where it is, where it's at, and what's on your mind is the best place to start. I read and reply to everything personally.
- tiago@vigano.sk
- linkedin.com/in/tiago-viganó
- Based in Bratislava · Working internationally
- Portuguese · English · Spanish · working Slovak